Preorder Notification: Funds must be available in the account prior to completing the order. For cancelations you need to text 817-312-8113 or email customerservice@viandasfood.com by 8:00PM before serving date to get credit for perishable items. For cancelations due to individual withdraw or quarantine it must be requested by parent at the time of the event. For cancelation due to school COVID protocol, credit will be applied upon school's official notification.